Automotive Technical Assistance Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeAutomotive Full time ₱300,000 - ₱420,000
Job Title: Automotive Technical Assistance Specialist

 

Overview

An Automotive Technical Assistance Specialist plays a crucial role in providing expert support to automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

This opportunity is ideal for individuals skilled and/or certified in two or more of the following: engine, transmission / transaxle, axles, suspension / steering, brakes, electrical, HVAC or advanced diagnostics who want to leverage their expertise to work from home.

Key Responsibilities
  • Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using a CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Qualifications and Skills
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

 

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Manufacturing and Customer Service

Industries

Consumer Services

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