Fulfillment Associate

As a customer retention specialist, you will be responsible for ensuring our clients have an exceptional experience with our product. This is a fantastic opportunity to work in a fast-growing fintech startup that has a significant global impact.

This position requires someone who is highly motivated and organized, with a keen interest in the stock market. Your primary responsibility will be to take ownership of customer feedback and inquiries, identifying and resolving issues to improve the overall customer experience.

• Proactively address customer concerns via Zendesk or email.
• Develop solutions to complex customer queries, promoting positive change throughout the business.

To succeed in this role, you must possess:

• Knowledge or interest in investing in the stock market.
• The ability to analyze financial statements.
• Understanding of financial and investment terminologies.
• Excellent communication skills.
• A passion for problem-solving and helping others.
• Results-driven and adaptable individual.
• Flexibility to work on various shifts, holidays, and weekends.

We provide a range of benefits including:

• Healthcare support.
• Internet Work from Home Allowance.
• Flu Shot.
• Opportunity to invest in the stock market.
• Quarterly remote events and yearly in-person event.