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Cloud Service Desk Professional

2 weeks ago


Cebu City, Central Visayas, Philippines Tahche Careers Full time

Tahche Careers is seeking a Cloud Service Desk Professional to join our growing organization. In this role, you will provide expert technical support to our clients, ensuring prompt resolution of issues.

About the Position:
  • This is a full-time position on a US shift with potential for occasional onsite support.
Key Responsibilities:
  1. Manage escalated service tickets, ensuring timely resolution and escalation as needed.
  2. Provide consulting on applications, best practices, and general IT processes.
  3. Monitor and manage diverse computing environments for various business clients.
Requirements:
  • At least 7 years of experience as a Systems and Network Administrator
  • Strong knowledge of system security, including intrusion detection and data backup/recovery
What's in it for You:
  • Competitive compensation package and benefits
  • 13th-month pay
  • Paid Leaves commutable to cash
  • Personal development and training opportunities