IT Support Expert

4 days ago


Quezon City, National Capital Region, Philippines Manulife Full time

About the Job

We are looking for a skilled Network Operations Analyst to join our team at MBPS. The successful candidate will have a strong background in network infrastructure, security operations, and ITIL processes. They will be responsible for monitoring and maintaining our network infrastructure, resolving incidents, and collaborating with cross-functional teams.

Key Responsibilities:

  • Monitor infrastructure components on-premises and in the cloud.

  • Jointly provide 24/7 operational services with a team.

  • Assist Infrastructure/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting.

  • Ability to resolve incidents within SLA timeline, including automating and improving existing processes.

  • First-level support for issues related to network infrastructure and devices, including switches, routers, firewalls, load balancers, access-points, etc.

  • Manage third-party vendors, including Telco, to resolve incidents in a timely manner.

  • Daily network health checks and basic maintenance plans.

Qualifications:

  • Bachelor's degree in information technology or a related field.

  • At least 2 years of experience in IT, preferably managing network infrastructure and security operations.

  • Solid experience in supporting complex network environments consisting of data networks, security on-prem, and cloud infrastructure.

  • Strong knowledge of routing and switching technology, such as BGP, OSPF, etc.

  • Strong knowledge of various network security technologies and systems, including firewalls, IPS, load balancer, proxy.

  • Solid experience with routing and switching platforms, security platforms across different vendors: Cisco networking, Palo Alto, CheckPoint, Fortigate firewalls, F5 Load balancer, Azure Cloud, Zscaler, Aruba, SDWAN infrastructure.

  • Strong hands-on experience in end-to-end management, troubleshooting, and problem-solving skills across multiple platforms in complex network environments.

  • Familiarity with ITIL processes – Incident, Problem, Change, etc. – experience with ServiceNow tool is beneficial.

  • Cisco, Palo Alto, Checkpoint, MS certification desired but not required.



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