IT Support Expert
4 days ago
About the Job
We are looking for a skilled Network Operations Analyst to join our team at MBPS. The successful candidate will have a strong background in network infrastructure, security operations, and ITIL processes. They will be responsible for monitoring and maintaining our network infrastructure, resolving incidents, and collaborating with cross-functional teams.
Key Responsibilities:
Monitor infrastructure components on-premises and in the cloud.
Jointly provide 24/7 operational services with a team.
Assist Infrastructure/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting.
Ability to resolve incidents within SLA timeline, including automating and improving existing processes.
First-level support for issues related to network infrastructure and devices, including switches, routers, firewalls, load balancers, access-points, etc.
Manage third-party vendors, including Telco, to resolve incidents in a timely manner.
Daily network health checks and basic maintenance plans.
Qualifications:
Bachelor's degree in information technology or a related field.
At least 2 years of experience in IT, preferably managing network infrastructure and security operations.
Solid experience in supporting complex network environments consisting of data networks, security on-prem, and cloud infrastructure.
Strong knowledge of routing and switching technology, such as BGP, OSPF, etc.
Strong knowledge of various network security technologies and systems, including firewalls, IPS, load balancer, proxy.
Solid experience with routing and switching platforms, security platforms across different vendors: Cisco networking, Palo Alto, CheckPoint, Fortigate firewalls, F5 Load balancer, Azure Cloud, Zscaler, Aruba, SDWAN infrastructure.
Strong hands-on experience in end-to-end management, troubleshooting, and problem-solving skills across multiple platforms in complex network environments.
Familiarity with ITIL processes – Incident, Problem, Change, etc. – experience with ServiceNow tool is beneficial.
Cisco, Palo Alto, Checkpoint, MS certification desired but not required.
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