Telecommunication Solutions Expert
6 days ago
At UnitedHealth Group, we strive to create a healthier world by providing innovative care solutions. We are seeking an experienced Telecommunication Solutions Expert to join our team.
This role is pivotal in ensuring seamless communication between business and IT teams. The ideal candidate will possess excellent analytical skills, with experience in working with contact center telephony platforms like Genesys, CXOne, Avaya, Cisco, or MS Teams.
Key Responsibilities:
- Analyze request queues to determine fulfillment approaches.
- Process service requests efficiently using established standards.
- Collaborate closely with teams to ensure smooth operations.
- Execute access audits for credentialing-related purposes.
- Conduct data trend analysis to recommend process improvements.
Required Qualifications:
- Undergraduate degree or equivalent work experience.
- A minimum of 4 years of IT experience in large enterprises, utilizing tools like Rally or ServiceNow.
- 2+ years of experience working on contact center telephony platforms.
- Familiarity with Microsoft Teams, Excel, and SharePoint.
- Ability to facilitate collaboration across multiple teams.
We aim to provide equitable care that addresses health disparities and improves outcomes. Our commitment to diversity creates a healthier atmosphere, where everyone can thrive. At UnitedHealth Group, we believe that every individual deserves the opportunity to live their healthiest life.
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