E-commerce Sales and Customer Support Representative

1 week ago

Biñan, Calabarzon, Philippines beBeeEcommerce Full time ₱2,500 - ₱4,500

Job Title: E-commerce Sales and Customer Support Representative

Overview

We're seeking a motivated individual to join our team as an e-commerce sales and customer support representative. This role is ideal for someone who excels at transforming questions into solutions, challenges into opportunities, and conversations into conversions.

In this position, you'll be responsible for supporting customers throughout their shopping experience while actively contributing to sales goals and retention efforts. You'll work with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer's journey.

You'll enjoy working in a remote environment with a supportive and collaborative team culture. Our company offers performance-based raises and commission opportunities, paid time off, HMO health coverage, recognition bonuses, and 100% permanent work-from-home setup.

Key Responsibilities:

  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.

Requirements:

  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.

Technical Requirements:

  • Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required)
  • Personal PC or laptop with a minimum i5 processor.

Why Choose Us?

  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service Representative; BDA: Strategic Partnerships & Sales Support; VA - Consultation Appointment Specialist; Non Voice Virtual Assistant - No BPO Experience Required - WFH; Email Correspondence - Permanent Work From Home; Virtual Assistant - WFH - Non Voice - Full Time Position

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