CPAP Customer Service Specialist

14 hours ago


Paranaque City, Calabarzon, Philippines Unity Communications Full time

Unity Communications: A Leader in Healthcare BPO

We are a company that values inclusion, diversity, and kindness. Our goal is to provide excellent customer service while promoting a people-first approach to business building and leadership.

About the Role:

As a CPAP Customer Service Specialist, you will be responsible for processing online orders, verifying prescriptions, and communicating with customers. You will also work closely with our warehouse department to coordinate product packaging and shipping.

Your Responsibilities:

  • Receive requests via our client's platform to process online orders and verify prescriptions
  • Coordinate with our warehouse department for product packaging and shipping
  • Send customers emails to follow up on pending orders and prescriptions, ask for verification, inform them of restrictions, and confirm product availability
  • Provide chat support for customer inquiries on CPAP products, order status, prescription submittals, warranties, and troubleshooting
  • Place calls to doctor's offices and customers for verification and follow-ups

Your Qualifications:

  • Healthcare BPO experience (minimum of 1 year)
  • Experience in handling US voice accounts
  • Experience in a similar field
  • Ability to read medical prescriptions
  • Willingness to receive on-the-job training
  • Excellent written and verbal communication skills
  • Excellent customer service skills (particularly complaint handling)
  • Passionate about helping people
  • Excellent customer rapport
  • Accuracy and attention to detail
  • Computer literacy (word processing, spreadsheets, and database applications)

What We Offer:

  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more


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