Customer Experience Coach

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱4,000,000 - ₱6,000,000
Job Title: Customer Experience Coach

Overview

This role involves working within a team to provide first-class call & email assessments, coaching sessions, reporting and training suggestions including sales opportunities, customer experience programs, and staff engagement.

Responsibilities:

  • Conduct quality assessments of sales and service calls & emails.
  • Facilitate feedback and coaching sessions with clients.
  • Deliver induction and training sessions remotely and in person.
  • Contribute to training strategy and deliverables.
  • Build client rapport and identify improvement opportunities.
  • Recognise and act on sales opportunities.
  • Participate in team meetings and calibration sessions.

Requirements:

  • 3+ years in sales/customer service roles.
  • 5+ years in leadership or coaching roles.
  • Experience assessing inbound & outbound calls and emails.
  • SME business environment experience.
  • Exceptional communication skills.
  • Adaptable coaching approach to empower diverse learning styles.
  • Demonstrated passion for supporting team members and fostering collaboration.
  • Strong commitment to integrity in all client interactions and feedback processes.
  • Customer-centric work ethic focused on delivering value and satisfaction.
  • Proficient in Microsoft Suite.
  • Excellent time management skills.
  • Own reliable transport.

Why join our organisation?

Our organisation is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.

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