Remote Customer Support Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱45,000

Talent acquisition professionals seeking to advance their careers as customer support specialists will find this role a perfect fit. The ideal candidate is thoughtful, friendly, and tech-savvy with excellent communication skills.

Key Responsibilities
  • Respond to customers via chat, email, or phone in a professional and friendly manner
  • Handle inquiries related to product information, order tracking, returns, and account concerns
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support practices to ensure a consistent customer experience
Premier Benefits
  • Paid time off so you can rest and recharge
  • Health and dental insurance or a health stipend to make you feel your best
  • Fully remote setup — work from anywhere you're comfortable
  • Opportunities to grow with the organization as it scales
Essential Requirements
  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Comfortable working independently and handling multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail

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