IT Technical Lead

1 day ago

San Juan, National Capital Region, Philippines beBeeServiceNow Full time ₱4,500,000 - ₱6,000,000
Job Overview

The technical support team provides IT services to a global workforce. Our mission is to help employees maximize productivity and exceed business goals.

Main Responsibilities
  • We seek an expert ServiceNow developer who will provide strategic direction for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM systems.
  • This role involves researching and analyzing business requirements, developing and enhancing configurations in ServiceNow, and testing and supporting the rollout of solutions.
  • The successful candidate will also provide advanced-level assistance to ServiceNow admins for day-to-day operations/support cases, and be considered an expert in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process enhancement.
Required Skills and Qualifications
  • Bachelor's degree in technology or equivalent experience required.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • Mastery of ServiceNow Core Modules, including ITSM (Incident, Problem, Change, Knowledge, and Request) and ITAM (including CMDB and HAM).
Technical Expertise
  • ServiceNow CSA certification essential.
  • Advanced ServiceNow Administration knowledge including managing upgrade schedules, skipped record review, regression, and UAT.
  • Strong understanding of CSDM and CMDB, including integrating and importing data using asset discovery tools (SCCM, JAMF, Qualys).

In this position, you will collaborate cross-functionally with business owners, solution architects, and engineers/developers to discuss technical options and pros/cons to meet business requirements and achieve secure and scalable solutions while applying best practices.

About This Role

You will have the opportunity to work on a wide range of projects, from developing new integrations with internal systems to participating in code reviews and change management processes.

  • Core Product Technical Lead

    1 day ago

    San Juan, National Capital Region, Philippines beBeeTechnical Lead Full time $12,000 - $24,000

    This is a key role for someone who thinks strategically, enjoys fast-paced environments, and has experience building great user experiences that delight users."],

  • Lead Technical Solutions Architect

    2 days ago

    San Juan, National Capital Region, Philippines beBeeLeader Full time ₱2,500,000 - ₱3,000,000

    Job OverviewThis role involves leveraging technical expertise to lead architectural decisions, optimize existing systems, and drive innovation. As a key member of the engineering team, you will define and implement scalable, secure, and efficient solutions.Key responsibilities include mentoring junior engineers, collaborating with founders and product teams,...

  • Senior Technical Lead

    1 day ago

    San Juan, National Capital Region, Philippines beBeeEngineering Full time $120,000 - $140,000

    Engineering Leadership RoleThis is a general track for first-level engineering management positions.We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable, and more secure for deployment and development.Our engineers are carefully selected from applicants across...

  • Senior Technical Lead

    2 days ago

    San Juan, National Capital Region, Philippines beBeeLeadership Full time ₱550,000 - ₱650,000

    Job Title:Engineering Leadership RoleJob Description:As a key member of the engineering team, you will lead high-quality software development and drive business growth.You will be responsible for managing engineers to ensure the team's health and outcomes.Partner with Product Managers and leaders to craft our roadmap, processes, and goals.Identify and...

  • Technical Data Solutions Lead

    1 day ago

    San Juan, National Capital Region, Philippines beBeeDataSolution Full time ₱900,000 - ₱1,099,500

    Senior Solution Engineer Opportunity">We are seeking a highly skilled and experienced Senior Solution Engineer to join our team. As a key member of our Product and Technology group, this role involves leveraging technology, data, and client needs to develop impactful data solutions that drive business results.Key Responsibilities:">">Develop innovative data...

  • Technical Leader

    2 days ago

    San Juan, National Capital Region, Philippines beBeeLeadership Full time ₱3,500,000 - ₱5,000,000

    Job OverviewTechnical Leadership PositionThis is a leadership role for experienced software engineers who want to advance their careers by guiding technical directions and teams. As a technical leader, you will be responsible for developing and improving engineering practices, strengthening the technical skills of your team members, and ensuring that they...

  • Technical Specialist

    1 day ago

    San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱40,000 - ₱50,000

    Job Title: Technical SpecialistJob Description:We are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for interacting with global remote work-at-home analysts via phone, email, instant message, etc. to understand their IT issues, then troubleshoot, diagnose, and resolve these IT issues...

  • Technical Support Specialist

    1 day ago

    San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Description:As a remote technical support specialist, you will be responsible for delivering exceptional customer service and technical expertise to clients via phone, chat, or email. Your primary objective will be to provide timely and effective resolutions to complex technical issues while ensuring customer satisfaction.You will work as an independent...

  • Team Lead

    1 week ago

    San Juan, National Capital Region, Philippines Private Advertiser Full time $80,000 - $120,000 per year

    An Access Roads Team Leader typically oversees the planning, development, and maintenance of access roads. Here are some common responsibilities and qualifications for this role:Responsibilities:Leadership and Management: Lead and manage a team of professionals to ensure efficient project delivery and operational performance.Project Oversight: Maintain an...

  • Leading Technical Support Expert

    15 hours ago

    San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱1,130,400 - ₱1,731,600

    Job OverviewThe role of a Senior Technical Support Specialist is a pivotal position in driving innovation across cybersecurity, software development, and big data technology.This opportunity offers a unique chance to collaborate with an award-winning IT team and contribute to the success of a global agile unit.We foster an environment where creativity and...