Technical Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱40,000 - ₱50,000

Job Title: Technical Specialist

Job Description:

We are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for interacting with global remote work-at-home analysts via phone, email, instant message, etc. to understand their IT issues, then troubleshoot, diagnose, and resolve these IT issues involving multiple systems.

You will maintain a high level of customer satisfaction by providing prompt and effective solutions to technical issues. Additionally, you will perform ticket issue trend analysis to identify recurring incidents and issues, and then lead the efforts within the IT department to determine the root cause(s), the mitigation to prevent reoccurrence, and ensure the mitigation is deployed globally.

Requirements:
  • Excellent written and oral communication skills
  • Experience working in a Shared Service Environment
  • Comprehensive experience with Mac OS and Windows
  • Efficiency in utilizing general office applications (MS Office applications) and communication tools (Email Clients, Corporate Instant Messaging)
Benefits:

This role offers a dynamic work environment with opportunities for growth and development. You will have the chance to work with a talented team of professionals who share your passion for delivering excellent customer service.

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