WFM Strategic Workforce Optimizer

Job Title: Workforce Optimization ManagerJob Description:The Workforce Optimization Manager plays a critical role in driving business results by aligning workforce planning with operational goals.This position oversees the development and implementation of strategic plans to ensure optimal staffing, service level performance, and productivity across multiple...

We are seeking a skilled Workforce Optimization Specialist to join our team.Job DescriptionThis role provides strategic leadership in workforce management areas, including forecasting, scheduling, and analysis. The goal is to maximize workflow while minimizing client dissatisfaction.The successful candidate will be responsible for maintaining accurate...

Job descriptionStrategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

Key Responsibilities1. Strategic Workforce PlanningDevelop and implement long-term workforce strategies aligned with business objectives.Forecast contact volumes, staffing requirements, and resource allocation to meet SLAs.Collaborate with senior management to ensure workforce plans support operational goals.Identify cost-saving opportunities while...

Required years of experience and specialization· Minimum of 5 to 8 years of ExperienceQualifications:· Bachelor's Degree Holder· to 8 years of experience with call center and process improvement preferred; customer satisfaction analysis a plus· Six Sigma green belt certification preferred· Proven experience with data analysis, linkage of multiple data...

Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving opportunities without...

We are hiring a Workforce Management Specialist for a role in the Retail Banking Operations team of a multinational banking client. This role will be responsible for driving the end-to-end Workforce Management process, ensuring optimal resource planning, performance tracking, and operational efficiency across global contact center operations. The ideal...

Role Summary:WFM Planning SpecialistWe are seeking a highly skilled WFM Planning Specialist to provide strategic leadership and vision to our workforce management initiatives.Maintain accurate forecasts, capacity plans, and schedule plans to ensure seamless service delivery.Develop and implement efficient scheduling strategies to minimize client...

Job Description:The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of...

The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.Key...