IT Support Specialist

1 week ago

Las Piñas, National Capital Region, Philippines beBeeSenior Full time
Job Title

A senior-level help desk specialist is sought to support the Department of Defense at various international locations. This role requires a strong understanding of IT systems, software applications, and advanced troubleshooting methodologies.

Key Responsibilities
  • Perform daily checks on IT services to ensure mission-critical operations are running smoothly.
  • Provide technical support to clients via phone, email, or in-person interactions.
  • Troubleshoot and resolve basic computer, application, system, device, access, or performance issues.
  • Manage help desk tickets and prioritize them based on customer expectations and guidance.
  • Lead technology assignments and serve as a technical expert across multiple project assignments.
Requirements
  • US citizenship and current Top-Secret Clearance with eligibility for SCI.
  • Bachelor's degree in an IT-related field and at least five years of relevant work experience.
  • Proven problem-solving abilities in a technical support role, with a focus on Level 3 responsibilities.
  • Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies.
  • Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure.
  • Demonstrated ability to manage multiple priorities and work in a fast-paced environment.
Preferred Qualifications
  • Advanced certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Azure certifications, and ITIL v3/v4 Intermediate or higher.
  • Experience working with virtual desktop environments and DoD military standards.
Benefits
  • Health, dental, vision insurance.
  • 401(k) match.
  • Flexible time off.
  • Short-term disability, long-term disability, and life insurance.
  • Professional development reimbursement.
About the Company

The company is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs.

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