Tier II Technical Support Professional

1 week ago

Las Piñas, National Capital Region, Philippines beBeeHelpDeskSpecialist Full time

We are seeking a skilled professional to join our team as a Help Desk Specialist, who will be responsible for providing technical support to clients in person, via telephone or electronically. The ideal candidate will have excellent problem-solving skills and the ability to think critically and make sound decisions under pressure.

Job Description

The Help Desk Specialist will be responsible for troubleshooting and resolving basic computer, application, system, device, access, or performance issues. This includes performing a daily check of various IT services for the mission by completing a detailed checklist and relaying the status of all items on the checklist daily.

The Help Desk Specialist will also be responsible for answering questions or resolving computer problems for clients, intake Help Desk tickets and prioritize them per customer expectations and guidance, and escalate Tier 3 tickets by entering them in a supporting system for visibility and communication purposes.

Required Skills and Qualifications

To be successful in this role, candidates must possess:

  • US Citizen with active DoD Secret Security Clearance with eligibility for a TS/SCI clearance.
  • Bachelor's degree in a IT-related field and at least three years of relevant work experience.
  • Proven experience in problem-solving abilities in a technical support role, with a focus on Level 3 responsibilities.
  • Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies.
  • Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure.

Candidates should also have experience with Windows Server 2016 and 2019 Operations Systems, Azure, Active Directory, DNS, RMM and PSA tools, and proficiency with Microsoft 365.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Health/Dental/Vision insurance.
  • 401(k) match.
  • Flexible Time Off.
  • STD/LTD/Life Insurance.
  • Referral Bonuses.
  • Professional development reimbursement.
About Us

We are a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs.

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