Senior Customer Experience Director
1 week ago
This role is a key part of our customer-facing team, ensuring that our customers receive top-notch support. As the Head of Customer Service, you will lead our support team, developing and refining support processes to improve efficiency and customer satisfaction.
Responsibilities- Develop and implement support processes that enhance customer satisfaction and operational efficiency.
- Lead and mentor a team of customer service professionals, fostering a high-performance culture.
- Set clear KPIs and drive the team to achieve operational excellence.
- Identify areas for improvement and implement solutions to elevate service quality.
- Collaborate with cross-functional teams to provide customer insights.
- Manage escalations and critical customer issues, ensuring timely resolution.
- At least 1 year of experience in the e-commerce industry.
- At least 3 years in a managerial role leading a Customer Service team.
- Strong leadership skills with the ability to inspire and develop a team.
- High emotional intelligence (EQ) and excellent interpersonal skills.
- Exceptional problem-solving abilities and a data-driven mindset.
- Proficiency in customer service tools is a plus.
- Native or near-native English fluency.
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Customer Experience Director
1 week ago
Quezon City, National Capital Region, Philippines San Yang Intertrade Corp Full timeJob SummaryThe Customer Experience Director is responsible for leading a team of sales associates to deliver exceptional customer experiences and drive sales growth.Duties include :Developing and implementing customer-centric sales strategies.Leading a team of sales associates to achieve sales targets and provide exceptional customer service.Managing store...
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Customer Experience Director
1 week ago
Quezon City, National Capital Region, Philippines Intelassist Full time**Customer Experience Visionary Wanted**We are seeking a talented Customer Experience Director to join our team. This individual will be responsible for developing and executing strategies to enhance customer operations, services, and quality.The successful candidate will possess exceptional communication skills, outstanding analytical and problem-solving...
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Director of Customer Experience
1 week ago
Quezon City, National Capital Region, Philippines UTAK Full timeAbout UTAKUTAK is committed to delivering exceptional customer experiences. As a Director of Customer Experience, you will be responsible for leading our customer success strategy and driving business growth.Key ResponsibilitiesDeveloping and executing customer success strategies to improve engagement and retention.Leading cross-functional teams to achieve...
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Customer Experience Director
2 days ago
Quezon City, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full timeLeadership RoleWe are seeking a Customer Experience Director to join our leadership team. As a key member of our organization, you will be responsible for developing and executing strategies to drive customer satisfaction and loyalty. The ideal candidate will have a proven track record of leadership and a passion for delivering exceptional customer...
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Senior Sales Director
1 week ago
Makati City, National Capital Region, Philippines Discover the World - Global Full timeJob DescriptionWe are seeking a Senior Sales Director to lead our sales team and drive revenue growth in the travel industry. The ideal candidate will have a proven track record of achieving sales targets and a strong leadership style.The Senior Sales Director will be responsible for developing and implementing strategic sales plans, analyzing market trends,...
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Customer Experience Director
7 days ago
Quezon City, National Capital Region, Philippines Pestproph Pest Management Full timeAbout the Role:We are seeking a skilled Customer Experience Director to lead our service team in delivering exceptional customer experiences. This role involves developing and implementing policies to enhance productivity and quality, managing technical specialists, and conducting regular meetings with the service team.Key Responsibilities:Develop,...
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Senior Customer Experience Leader
5 hours ago
Makati City, National Capital Region, Philippines RecruiterPH Full timeJoin Our Team as a Senior Customer Experience LeaderWe are RecruiterPH, a leading provider of recruitment services. We are looking for a highly skilled Senior Customer Experience Leader to join our team. In this role, you will be responsible for developing and implementing customer service strategies that align with the organization's goals and customer...
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Senior Finance Director
5 days ago
Makati City, National Capital Region, Philippines HR TechX Corp. Full timeAbout the RoleAs a Senior Finance Director at HR TechX Corp., you will oversee financial planning, investment strategies, procurement governance, and fiscal operations to ensure efficiency, compliance, and long-term sustainability.This role plays a key part in optimizing financial performance, investment decisions, and risk management within the...
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Senior Finance Director
3 days ago
Makati City, National Capital Region, Philippines BCI Central Full timeJob DescriptionWe are seeking a highly experienced Senior Finance Director to lead our APAC financial operations. The successful candidate will be responsible for overseeing accounting and financial functions across the region, ensuring compliance with legislation and auditing requirements.Key Responsibilities:Developing and implementing financial strategies...
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Makati City, National Capital Region, Philippines Tampa Gardens Senior Living Full timeCompany Overview">Tampa Gardens Senior Living is a leading provider of senior living services, committed to delivering exceptional care and experiences to its residents. We are seeking a seasoned Senior Fullstack Developer WFH to join our team and drive innovation in our technology ecosystem.">Job Description">The ideal candidate will have 5+ years of...
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Experience Center Director
4 days ago
Makati City, National Capital Region, Philippines PMC Philippines Full timeLeadership OpportunityWe are seeking a seasoned executive to join our team as the Experience Center Director. As the leader of our customer care operations, you will be responsible for overseeing all aspects of customer care, ensuring exceptional service delivery at every touchpoint.The successful candidate will have experience in managing customer care...
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Senior IT Director
7 days ago
Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full timeOverviewWeSource Management Consultancy Firm is seeking a highly skilled Senior IT Director to join our team. As a key member of our leadership group, you will be responsible for leading the development and implementation of our technology strategy.Salary and BenefitsThe successful candidate will receive a competitive salary package, commensurate with...
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Senior Human Resources Director
3 days ago
Makati City, National Capital Region, Philippines Michael Page Full timeJob OverviewThe position of Senior Human Resources Director is available at a multinational consumer goods manufacturing company. The role requires leading the human resources function to drive business performance and growth.
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Director of Digital Channels
3 days ago
Makati City, National Capital Region, Philippines Security Bank Corporation Full timeSenior Director - Digital ChannelsWe are seeking a highly experienced Senior Director to lead our digital channel engineering team. The successful candidate will be responsible for developing and executing the strategic vision for digital channel platform engineering, aligning it with the overall business objectives.About Security Bank CorporationSecurity...
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Customer Experience Director
1 day ago
Makati City, National Capital Region, Philippines Love, Bonito group Full timeAre you passionate about delivering exceptional customer experiences and driving business growth? If so, we invite you to apply for our Retail Supervisor position!About the RoleThis is a fantastic opportunity for a seasoned retail professional to leverage their expertise and contribute to the success of our Love, Bonito group stores.Key...
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Customer Experience Director
5 days ago
Quezon City, National Capital Region, Philippines Cognizant Full timeAbout CognizantCognizant is a global leader in consulting and IT services. We help our clients navigate the digital revolution by combining creative vision, robust methodologies, and industry expertise.Job DescriptionWe are seeking a talented Senior Process Executive to join our team. The ideal candidate will have 0 to 2 years of experience in Service Desk...
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Senior Director of Country Operations
2 days ago
Makati City, National Capital Region, Philippines Course Full timeJob OverviewCourse is seeking a highly experienced Senior Director of Country Operations to lead our site operations in the Philippines. The ideal candidate will have a proven track record of driving profit and revenue growth, managing budgets, and optimizing gross profit margins.The successful candidate will be responsible for overseeing the entire country...
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Senior Quality Assurance Director
1 week ago
Makati City, National Capital Region, Philippines GrowthFN Sdn Bhd Full timeJob DescriptionWe are seeking an experienced Senior Quality Assurance Director to join our team at GrowthFN Sdn Bhd. As a key member of our operations team, you will be responsible for ensuring the quality of our services and processes.You will monitor and evaluate the quality of our customer contact methods, including telephone calls, email, and chat, to...
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Senior Executive, Customer Experience Division
2 weeks ago
Makati City, National Capital Region, Philippines Metrobank Full timeTransform Your Career with MetrobankWe're looking for a talented professional to join our team as Senior Executive, Customer Experience Division. In this role, you'll be responsible for enhancing our customers' experiences through innovative digital solutions.Metrobank is one of the top banks in the country, and we're committed to providing opportunities for...
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Senior Marketing Director
7 days ago
Makati City, National Capital Region, Philippines SGI Philippines General Insurance Co. Inc. Full timeJob Summary:We are seeking a highly skilled Senior Marketing Director to join our team at SGI Philippines General Insurance Co. Inc. As a key member of our leadership team, you will be responsible for developing and executing marketing strategies that drive business growth and brand awareness.About the Role:This is a full-time on-site role located in Makati,...