Help Desk Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Remote Technical Support Role

We seek skilled and customer-focused remote technical support specialists to deliver tailored solutions to meet client needs.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Candidate Requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

What We Offer:

  • Competitive compensation package
  • Opportunity for professional growth and development
  • Flexible work arrangement
  • Supportive team environment

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