Logistics and Freight Manager
3 weeks ago
Job Summary:
The Assistant Call Center Manager Logistics/Freight Services is responsible for executing tasks related to logistics and freight services, ensuring quality and efficiency while adhering to office and company policies. This role involves creating orders, activating shipments, building loads, and coordinating with carriers to ensure timely delivery.
Key Responsibilities:
- Execute tasks such as creating orders, activating shipments, building loads, and scheduling appointments in accordance with SOPs.
- Monitor task boards and respond to customer and carrier requests in a timely manner.
- Document events and follow escalation procedures as required.
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
- Complete other duties as assigned by management.
Requirements:
- Minimum 2 years of experience in the transportation/logistics industry.
- BPO/Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years).
- Experience in handling Trucking, Freight Services, and/or Logistics accounts.
About Gratitude Philippines:
Gratitude Philippines is a leading logistics and freight services provider committed to delivering exceptional customer service and meeting the evolving needs of our clients.
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