Cloud Technology Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱60,000 - ₱80,000
Job Description

As a Technical Support Engineer, you will play a critical role in ensuring the successful deployment and operation of our cloud-based solutions. Your primary responsibility will be to provide world-class technical support to high-profile enterprise clients.

You will collaborate closely with Research and Development (R&D) to integrate test cases, troubleshoot complex issues, and deliver software updates. This is an excellent opportunity to work with cutting-edge web technologies and advanced AI/Machine Learning features.

Required Skills and Qualifications
  • Previous experience in technical or software support, ideally in a SaaS or cloud-based environment
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Complete fluency in English
  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool
Benefits

This role offers a unique opportunity to work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines. You will also have the chance to contribute to internal documentation and Assima's technical knowledge base.

Others

As a Technical Support Engineer, you will be responsible for performing other support-related tasks as assigned by the Head of Support. This includes staying up to date and certified on relevant AWS services and recommending and implementing infrastructure improvements using AWS best practices.

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