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Technical Support Representative Lead

1 week ago

Manila, National Capital Region, Philippines Insight Full time

About Us

At Insight, we're not just a tech company; we're a people-first company. We believe in taking care of our teammates and helping them grow in their careers. Our goal is to create a workplace where everyone feels valued, supported, and empowered to succeed.

What You'll Do

In this role, you'll be responsible for providing expert level technical support to end-users, including troubleshooting, diagnosing, and resolving complex problems. You'll also develop and maintain documentation for support procedures, troubleshooting guides, and access provisioning workflows to be passed to the tier 1 team (shift-left).

Your Skills and Experience

To succeed in this role, you'll need:

  • Bachelor's Degree and 3-5 years of total experience in a fast-paced, enterprise IT support role with a focus on providing technical support to end-users and managing access provisioning
  • Strong technical skills in Windows operating systems, Microsoft Office Suite, and other commonly used applications
  • Experience in troubleshooting issues in MAC, Windows desktop environments: Office 365 Suite applications
  • Experience with a ticketing system, preferably ServiceNow
  • Experience with remote desktop support tools, VPN and VDI environments, Citrix
  • Knowledge of Mobile devices (iOS, Android)
  • Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
  • Willingness to work on Full Onsite and shifting schedules

Your Benefits

We offer a comprehensive benefits package, including health insurance available on Day 1 of employment (HMO) with 2 free dependents, full onsite setup, group life insurance, and the freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.