Strategic Operations Leader

3 days ago

San Fernando, Central Luzon, Philippines beBeeProgram Full time $90,000 - $120,000
Job Opportunity

Our organization provides a platform for homeowners to connect with local service businesses. Our goal is to empower homeowners with the knowledge and resources they need to care for their homes.

As a key member of our team, you will play a critical role in shaping our Trust and Safety strategy. You will be responsible for creating and implementing policies, processes, and procedures to ensure the quality, efficiency, and scalability of our operations.

About the Role

This is an exciting opportunity to join our team and make a meaningful impact. As a Trust and Safety Program Manager, you will be responsible for:

  • Optimizing policies and processes to enhance the user experience and our internal operations.
  • Maintaining and updating significant Trust and Safety programs, including risk mitigation, dispute resolution, and incident management.
  • Collaborating with cross-functional teams to align on vision, requirements, and enforcement strategies.

You will also be responsible for driving results despite obstacles and adapting to unforeseen circumstances. To be successful, you must bring:

  • 2+ years of experience in program management, policy, or process management, with a track record of leading complex projects to successful outcomes.
  • Strong problem-solving skills and analytical decision-making abilities, with the ability to execute solutions forward yourself.
  • Excellent communication, collaboration, facilitation, and interpersonal skills, with the ability to explain findings and recommendations to various stakeholders.
  • Familiarity with AI- or automation-enhanced T&S environments and a vision for their transformative potential.
  • Experience in Trust and Safety, risk mitigation, dispute resolution, incident management, and content moderation.
  • Lean/Six Sigma or other Project Management Professional Certification.

Our organization is committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a positive impact.

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