Hotel Guest Experience Coordinator

3 days ago


Cebu City, Central Visayas, Philippines Dusit Thani Mactan Cebu Full time

Job Title: Hotel Guest Experience Coordinator

 

The Hotel Guest Experience Coordinator reports directly to the Dusit Club Manager and is guided during her shift by an Assistant Dusit Club Manager. The coordinator will be responsible for ensuring the proper work of the Dusit Club Operations, participating actively in the Front Office activity for all the Dusit Club Rooms and Suites of the Hotel.

 

Key Responsibilities:

  • The Hotel Guest Experience Coordinator will ensure that all guests staying at the Dusit Club reach their best satisfaction.
  • He/she will act quickly and efficiently, following the instructions received, to gain a maximum of time for guest relationships.
  • The coordinator will be attentive on all information received during the different briefings and participate actively in these discussion opportunities.
  • He/she will report any problem or question to his/her manager and read the Club Receptionist logbook at the beginning of shift.
  • The coordinator will ensure a full and detailed handover with the following shift.
  • He/she will check if his/her cashier report is correct and with the entire backup attached.

 

Training and Human Resources:

  • The Hotel Guest Experience Coordinator will treat customers and colleagues from all cultural groups with respect and sensitivity.
  • He/she will identify and deal with issues which may cause cross cultural conflict or misunderstanding.
  • The coordinator will ensure that employees are provided with a workplace free of discrimination, harassment and victimisation.

 

Others:

  • The Hotel Guest Experience Coordinator has a selling role to play and will increase the hotel revenue tying upselling the guest who are checking in a tactful manner and in line with the upselling procedures.
  • He/she will respect the privacy/confidentiality of the information, or guest names available.
  • The coordinator will promote Thai graciousness and deliver an exceptional guest experience.


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