Front Office Supervisor
2 weeks ago
The Front Office Supervisor - Guest Experience will be responsible for ensuring that guests receive exceptional service and have a memorable stay at Dusit Doha Hotel | Dusit Hotel & Suites - Doha. This role involves being the first point of contact for guests, handling check-ins and check-outs, and addressing any issues or concerns they may have.
- Key Responsibilities:
- Candidates should possess excellent communication and interpersonal skills, with the ability to work well under pressure and provide top-notch customer service.
- Must be knowledgeable in Front Office Operations and Guest Relations, with a minimum of 5 years of experience in a similar role.
- A bachelor's degree in Hotel Management or a relevant discipline is required, along with good English communication skills and a professional disposition.
The ideal candidate should have dynamic leadership skills and be proactive in developing the Guest Relations Section to a higher level of service. They must supervise Lobby Assistance & Guest Relations, Guest Treatment Standards, and ensure that employees are provided with a workplace free of discrimination, harassment, and victimization.
- Key Technical Requirements:
- Represent Dusit's brand and values at all times, establishing relationships, delivering exceptional guest experiences, and promoting Thai graciousness.
- Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic.
- Possess a strong knowledge of Front Office Operations, Guest Relations, and Human Resources, with excellent problem-solving and decision-making skills.
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