Guest Relations Specialist

1 week ago


Cebu City, Central Visayas, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time
Job Overview

We are seeking a highly skilled and dedicated Guest Relations Specialist to join our team at Dusit Doha Hotel | Dusit Hotel & Suites - Doha. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Welcoming and assisting guests in the lobby area, providing personalized service and ensuring their needs are met.
  • Processing check-in and check-out procedures, including handling room assignments, key card issuance, and resolving any issues that may arise.
  • Providing information and assistance to guests regarding hotel facilities, services, and local attractions.
  • Handling guest feedback and complaints in a professional and courteous manner, escalating issues to management as necessary.
  • Maintaining accurate records of guest interactions and preferences.
Requirements
  • Bachelor's degree in Hotel Management or related field.
  • Minimum 5 years of experience in Front Office operations, with a focus on guest relations and service excellence.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Possess a strong understanding of hotel operations and systems, including property management software.
  • Demonstrate a passion for delivering exceptional guest experiences and exceeding customer expectations.


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