Guest Relations Lead

2 weeks ago


Cebu City, Central Visayas, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time
Job Overview

Dusit Doha Hotel | Dusit Hotel & Suites - Doha seeks an experienced Guest Relations Lead to join our team. The successful candidate will be responsible for overseeing the Guest Relations Section, ensuring that guests receive exceptional service and have a memorable stay.

  • Key Responsibilities:
  • Develop and implement strategies to improve Guest Satisfaction and Loyalty, working closely with the Front Office Team to achieve these goals.
  • Maintain accurate records of guest interactions, feedback, and complaints, using this information to identify areas for improvement.
  • Provide training and coaching to front-line staff on excellent customer service standards and procedures.
Benefits

The successful candidate will enjoy a range of benefits, including competitive salary, opportunities for career advancement, and a chance to work with a dynamic and supportive team.

  • Key Benefits:
  • An attractive salary package, commensurate with experience and qualifications.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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