IT Support Specialist

6 days ago


Pasig, National Capital Region, Philippines ESC Corporation Full time
Job Description
We are seeking a motivated and customer-focused Level 1 IT Service Desk Analyst to join our dynamic IT team. This role combines internal IT helpdesk support with external client-facing responsibilities, including user management, IT batch processing, and technical troubleshooting.

Key Responsibilities:
  • Provide first-level IT support for internal users and external clients.
  • Troubleshoot and resolve technical issues related to Office 365, MS Windows 10/11, and basic networking.
  • Perform user account management tasks, including account creation, updates, and deactivation.
  • Monitor and manage IT batch processing to ensure smooth operations.
  • Assist with the maintenance and security of IT systems, ensuring compliance with best practices for network security and data protection.
  • Support the setup, configuration, and maintenance of hardware and software.
  • Collaborate with senior support technicians for issue escalation and resolution.
  • Document technical issues and resolutions in the service desk system.


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