WordPress Support Specialist

4 weeks ago

Pasig, National Capital Region, Philippines Pronto Marketing Full time

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States.

Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You'll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

Job Description

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

  • Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
  • Conduct regular site updates and maintenance on the Elementor platform.
  • Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
  • Work closely with the development team to handle more complex issues or site enhancements.
  • Participate in ongoing training to stay current with WordPress and Elementor developments.
Qualifications
  • Proven experience as a WordPress Support Specialist or similar role.
  • Strong knowledge of WordPress, including themes, plugins, and core updates.
  • Experience with the Elementor platform.
  • Exceptional problem-solving skills and attention to detail.
  • Ability to work in a team and handle multiple tasks concurrently.
  • Familiarity with SEO services and Google Ad services is a plus.
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