High Performing Team Lead

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerCentric Full time ₱500,000 - ₱1,000,000
Job Title: Team Leader

The Opportunity:

We are seeking a highly skilled and proactive team leader to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes.

In recent years, we have grown this business from zero revenue to multi-eight-figure figures and now need a driven and knowledgeable leader to join us in taking our customer experience to the next level.

Our Ideal Candidate:

  • A self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence.
Key Responsibilities:
  1. Operational Excellence: Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  2. Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement.
  3. Process building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience.
  4. Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
  5. Training: Be the main point of contact for developing & training new joiners for the role.
  6. Documentation & Reporting: Document all team activities and outcomes to maintain clear records and identify trends.
  7. Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.
Required Skills and Qualifications:
  • Exceptional Verbal and Written Communication skills in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Proficiency with Customer Service Tools and Analytics Platforms
Benefits:

This role offers a unique opportunity to work with a fast-growing business and contribute to the development of a high-performing team. If you are a motivated and experienced professional looking to take your career to the next level, please apply.

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