Virtual Support Specialist

2 days ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Talent Outsourcing Channel (TORCH) Solutions is seeking a skilled Virtual Support Specialist to join our team. As a key member of our organization, you will provide exceptional support to clients, ensuring timely and effective solutions to their queries.

We are looking for an individual with a strong background in customer service, possessing excellent written and verbal communication skills. You must be able to work independently, managing multiple tasks simultaneously while maintaining a high level of accuracy.

The ideal candidate will have relevant work experience in BPO/VA/ESL fields, with proficiency in Microsoft Excel. Knowledge of accounting and bookkeeping, particularly Quickbooks, and ecommerce/travel accounts is a plus.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, or chat
  • Respond to client inquiries in a timely and professional manner
  • Manage multiple tasks and prioritize projects effectively
  • Develop and maintain accurate records using Microsoft Excel
  • Maintain confidentiality and handle sensitive information with discretion

Requirements:

  • A college degree of at least 2 years
  • Relevant work experience in BPO/VA/ESL fields
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Excel
  • Knowledge of accounting and bookkeeping, Quickbooks, and ecommerce/travel accounts is a plus

Benefits:

  • Ongoing training and development opportunities
  • Competitive salary range: Php 30,000-35,000 (Regular Employee) / Php 45,000 (Independent Contractor)
  • Opportunity to work with a dynamic and growing company


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