IT Support Specialist

4 days ago


Makati City, National Capital Region, Philippines Divergence HR Consulting Philippines Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Divergence HR Consulting Philippines. As a key member of our support staff, you will be responsible for resolving customer equipment issues in a timely and efficient manner.

Your primary objective will be to troubleshoot and resolve technical issues reported by customers, escalating concerns to vendors as necessary to ensure seamless operations.

  • Key Responsibilities:
  • Diagnose and resolve customer-reported technical issues, communicating effectively with customers and field technicians via Zoom.
  • Monitor equipment performance and uptime, taking proactive action to address any concerns that may arise.
  • Collaborate with manufacturers and on-site technicians to ensure swift resolution of issues.
  • Follow up with equipment manufacturers, network providers, and internal teams to resolve outstanding tickets.
  • Participate in daily stand-up meetings and collaborate with team members to optimize support processes.

What We're Looking For:

We require a candidate with a strong background in electronics or computer science, preferably with an Associate's or Bachelor's degree. A minimum of 2 years' experience in a technical support or help desk role is essential, with a proven track record of working with business users and developers to enhance application processes.

Technical Skills:

  • Ethernet network access, IP routing, and VPN setup.
  • Experience with wireless carriers, managing data lines, and provisioning accounts.
  • Database knowledge and the ability to create schedule reporting.
  • Basic understanding of electricity and electronics.

Soft Skills: Customer service excellence, attention to detail, flexibility, and quality focus. Availability for after-hours rotations, including nights and weekends. Strong verbal and written communication in English.



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