Customer Support Specialist

1 week ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000

Job Title: Customer Support Expert

We're seeking a skilled and customer-focused individual to join our team as a Support Representative. This role involves providing top-notch assistance to users, resolving queries, and ensuring a seamless experience.

The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

  • Key Responsibilities:
  • Respond to user inquiries through various channels
  • Resolve customer issues, recommend solutions, and provide guidance on product features
  • Troubleshoot login problems, user-reported bugs, and billing/payment queries
  • Manage multiple customer cases simultaneously and provide timely feedback
  • Collaborate with technical teams to resolve platform-related problems

Requirements:

  • Degree in computer science or information technology
  • Experience with Intercom, Stripe/Paddle advantageous
  • Prior experience in tech or web-based platform support
  • Excellent communication and problem-solving skills
  • Solid knowledge of the product and common issues

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive compensation package

Why Join Us?

We're a forward-thinking company dedicated to delivering innovative solutions. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.

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