Customer Support Professional
9 hours ago
At Manpower Core Group Inc., we strive to provide exceptional service to our clients. Our team is dedicated to delivering high-quality solutions that meet the needs of our customers.
Job DescriptionAs a Customer Care Specialist, you will be responsible for providing excellent customer service to our clients. Your primary role will be to cater to inbound and outbound calls, answering patient/client questions and problems, and servicing walk-in customers as needed.
You will also be responsible for preparing intake, gathering all necessary information about referrals, patient demographics, contact persons, physicians, diagnoses, discharge times and places, items requested, verifying medical necessity with a physician, verifying eligibility and coverage with insurance and carriers according to guidelines or contracts, and informing patients of financial responsibilities: copays, shares of costs, deductibles, etc.
In addition, you will enter data and each order (new or otherwise) in the system accurately and promptly.
BenefitsWe offer a range of benefits to our employees, including competitive rewards, a collaborative spirit, work-life harmony, career growth, and inclusive teamwork. You will enjoy above-market compensation, healthcare coverage on day one, paid time-off with cash conversion, group life insurance, and performance bonuses.
Required Skills and QualificationsTo be successful in this role, you will need at least 1 year of customer service experience, good communication skills, and preferably a background in the healthcare industry. You must also be willing to work in-center, night shift schedule.
What We're Looking ForWe are looking for a motivated and detail-oriented individual who is passionate about providing excellent customer service. If you have a strong desire to help others and make a positive impact, we encourage you to apply for this exciting opportunity.
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