Leading ServiceNow Developer Position

7 days ago

Tanauan, Calabarzon, Philippines beBeeServicenow Full time $90,000 - $120,000
Expert ServiceNow Developer Opportunity

We are seeking a seasoned ServiceNow Developer to join our team.

The ideal candidate will be responsible for providing strategic direction and guidance for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM.

  • This position requires expertise in Configuration Management and advanced-level assistance to ServiceNow admins for day-to-day operations/support cases.
  • The successful candidate will lead the development and deployment of new integrations with internal/external systems, interface regularly with team members providing quality ServiceNow end user support, while delivering exceptional customer service.
  • This role involves engagement in all aspects of Agile development, including understanding business requirements and testing support to analyze and mitigate issues.
  • Additionally, this position requires participation in code reviews and change management processes to develop and implement new applications and updates to existing applications.
  • Prior experience performing Tier-3 support activities and tasks for ServiceNow is required.
Required Skills and Qualifications
  • Bachelor's degree in technology or equivalent experience.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • Mastery of ServiceNow Core Modules, including ITSM (Incident, Problem, Change, Knowledge, and Request) and ITAM (including CMDB and HAM).
  • Strong understanding of CSDM and CMDB, including integrating and importing data using ITOM discovery tools (SCCM, JAMF, Qualys).
Benefits and Other Competencies
  • Flexibility to take on tasks outside of own area and to assist the team.
  • Able to multitask, prioritize, and be flexible to meet changing priorities and challenges.
  • Self-motivated, detail-oriented, and organized.
  • Experience working with a variety of roles/levels, from junior staff to managers to customers.
Seniority level and Employment type
  • Mid-Senior level.
  • Full-time.

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