Customer Service Professional

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Opportunity

MCI specializes in delivering tailored customer service solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry.

We're looking for enthusiastic customer service professionals to support inbound and outbound initiatives for a range of well-known clients. In this role, you'll handle incoming inquiries, proactively engage with existing customers, and promote new products and services while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English is required.

Candidates must have prior customer service experience and reside within a reasonable distance from our office.

You'll also need:

  • A reliable internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues through effective problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

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