Customer Support Professional

1 day ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱25,000 - ₱30,000

About this role

We are looking for a professional to join our team as a technical support specialist.

  • Provide expert support on products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  • Keep updated on product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Proactively identify and implement improvements to your work, team, and department.
Key responsibilities:
  1. Provide exceptional customer service through multiple channels.
  2. Troubleshoot and resolve technical issues in a timely manner.
  3. Collaborate with cross-functional teams to improve customer experience.
  4. Stay up-to-date on product knowledge and industry trends.
  5. Identify opportunities for process improvement and implement changes.
Requirements:
  • Fluent English language skills (C1 or native).
  • Experience in customer support in tech or SaaS environments, ideally through live chat.
  • Exceptional communication and problem-solving skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).
Preferred qualifications:
  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms, hosting control panels, email services, domain management systems, and customer support platforms.
  • Experience contributing to or improving AI-powered systems.
Benefits:
  • 360 Growth: We provide limitless learning opportunities.
  • Freedom & Responsibility: Enjoy the flexibility to contribute from home.
  • Wellness Simplified: Your health comes first.
  • Work Hard, Party Hard: Recognize hard work with company events.

Join us today and be part of our journey.

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