Exceptional Customer Support Professional

3 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000
Customer Service Representative Role

Deliver exceptional customer service and support to clients by providing resolutions to routine problems related to their products or services.

Main Responsibilities:
  • Maintain high-quality service delivery that meets contractual Key Performance Indicators (KPIs).
  • Clarify customer requirements, use decision-support tools, and resources to provide suitable resolutions.
  • Listen attentively to customer needs and concerns, demonstrate empathy while building rapport.
  • Welcome customers in a courteous and professional manner using agreed-upon procedures.
  • Stay up-to-date with basic knowledge of client products and/or services.
  • Prepare accurate and complete work, including notating accounts as required.
  • Contribute to activities that enhance customer satisfaction and business performance.
  • Offer additional products and/or services that meet customer needs.
  • Track, document, and retrieve information in call tracking databases.
  • Respond to customer inquiries by referring them to published materials or more senior staff members.
Candidate Requirements:
  • A high school diploma with relevant experience is preferred.
  • Demonstrate strong customer service orientation and courtesy.
  • Show proficiency in computer navigation skills and PC knowledge.
  • Possess effective written and verbal communication skills.
  • Demonstrate dependability and strong attention to detail.
  • Show the ability to multitask, including flexibility and adaptability.
  • Have tolerance for repetitive work in a fast-paced environment.
  • Ability to work as part of a team and independently.
  • Patient in all customer contact situations.
  • Flexibility to rotate shifts as needed.

This role demands strong communication and interpersonal skills, along with the ability to work collaboratively in a team environment. The successful candidate will possess excellent problem-solving skills and be able to manage multiple tasks effectively.

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