Help Desk Expert

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time A$2,000 - A$25,000

Technical Support Specialist Role

We're looking for a skilled technical support specialist to join our team. As a technical support specialist, you will be responsible for providing hands-on technical support for a growing CRM and automation platform.

About the Role

The ideal candidate will have a developer's mindset and experience with Go High Level (GHL) in a support, automation, or technical configuration role. They should be able to debug, trace logic, read logs, and reverse-engineer automation failures.

Responsibilities

  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction.
  • Configure, test, and refine automations, triggers, forms, and custom workflows.
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes.
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions.
  • Suggest platform performance and user experience improvements based on real-world insights.

Required Skills and Qualifications

  • A solid understanding of GHL and its various components.
  • Experience with API integrations and JSON payloads.
  • Strong written communication skills for clear, text-based client communication.
  • A self-starter who digs into problems without waiting for step-by-step instructions.

Work Arrangement & Expectations

This is a remote role that requires collaboration during core Australian Eastern Standard Time (AEST) business hours. The successful candidate will be expected to:

  • Be available for meetings and collaboration during core AEST business hours.
  • Attend daily stand-up meetings with the team.

  • Help Desk Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeHelpDesk Full time $18,000 - $24,000

    Job Title: Help Desk Professional">We are seeking a skilled Help Desk Professional to join our team. As a key member of our support staff, you will be responsible for delivering top-tier customer service to our users.">About the Role:">">We are looking for someone with exceptional written and spoken communication skills who can diagnose problems and walk...

  • Front Desk Support Representative

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱1,800,000 - ₱2,500,000

    Job Description:We are seeking a Phone Receptionist/Front Desk Support to be the first point of contact for clients, providing front desk support with a warm and professional presence via telephone.Responsibilities:Answer incoming front desk phone calls promptly and professionally.Identify caller needs and route them to the appropriate department or team...

  • Help Desk Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱18,000 - ₱24,600

    Technical Support SpecialistThis role is ideal for a highly motivated and results-driven professional who can provide exceptional customer support via various channels. The successful candidate will possess excellent communication, analytical, and problem-solving skills to handle technical issues with software and hardware.Key Responsibilities:Customer...

  • Help Desk Representative

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱120,000 - ₱200,000

    Job DescriptionAs a customer-facing professional, you will be responsible for delivering exceptional service to our clients. This involves responding to inquiries, resolving issues, and providing accurate information regarding products and services.Our ideal candidate is someone who is passionate about delivering outstanding customer experiences and thrives...

  • Help Desk Liaison

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time $60,000 - $80,000

    Job OverviewAs a customer service representative, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.

  • Help Desk Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    About the RoleMaintaining a high level of customer satisfaction is essential in this challenging role. We are seeking an experienced technical support representative to provide timely and effective resolutions to customers' technical issues via phone, chat, or email.Key ResponsibilitiesProvide prompt responses to technical support requests while maintaining...

  • Ad Operations Expert

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeExpertise Full time ₱1,200,000 - ₱1,500,000

    About the RoleWe are seeking a seasoned Ad Operations expert to drive end-to-end campaign execution and performance across Southeast Asia.As an integral member of our team, you will oversee campaign objectives, translating them into programmatic strategies, including audience building and inventory curation.You will be responsible for managing setup and...

  • Help Users Grow

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱2,400,000 - ₱3,000,000

    Job OpportunityCreate meaningful interactions with our users and help them drive growth in a rapidly expanding fintech startup.We are a one-stop payment platform for small to medium-sized businesses, empowering them with easy access to digital payments. Our innovative solutions cater to the diverse needs of merchants, from no-code e-commerce plugins to...

  • Zoho Expert

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeZoho Full time ₱800,000 - ₱1,200,000

    Zoho Expert - Jewelry Business Operations SpecialistAre you a Zoho expert with exceptional skills in migration, automation, and optimization? Do you have a passion for jewelry business operations and a desire to make a meaningful impact?We are seeking a highly skilled Zoho expert to join our team as a Jewelry Business Operations Specialist. In this role, you...

  • IT Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱300,000 - ₱500,000

    Service Desk RoleWe are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing timely and accurate technical support to clients through response to incoming calls, instant messaging, and email queues.You will document incidents and requests reported from the client, troubleshoot issues, and...