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Senior Customer Support Specialist

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Angeles City, Central Luzon, Philippines beBeeCareer Full time ₱25,000 - ₱35,000
Customer Services Representative Role

We are seeking an accomplished Customer Service Professional to excel in our call centre environment. The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to provide courteous and efficient service.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and professionally through inbound calls
  • Offer accurate information and guidance on financial products and services
  • Assist customers with account management, transaction processing, and problem resolution
  • Maintain detailed records of customer interactions and ensure all necessary documentation is completed
  • Collaborate with team members and supervisors to share best practices and improve operational efficiency
Required Skills and Qualifications:
  • A minimum of 1-2 years of experience in a customer-facing or call centre environment, preferably in the financial services sector or equivalent experience
  • Exceptional communication and interpersonal skills, with the ability to provide outstanding service
  • Strong problem-solving and decision-making skills to effectively handle customer inquiries
  • Proficiency in Microsoft Office applications and comfort working with computer systems and databases
  • Ability to thrive in a fast-paced, high-volume environment and adapt to changing priorities
Benefits and Opportunities:
  • A collaborative and supportive work environment
  • Modern, well-equipped facilities with flexible working arrangements
  • Opportunities for career growth and professional development