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Tier 2 Support Lead

1 week ago

Taguig, National Capital Region, Philippines R1 RCM Full time
Workday Business Analyst Role

This senior role will work closely with the HR operations and recruitment teams to support all Workday process-related tasks and provide on-ground support as a Tier 2 resource.

Main Responsibilities
  • Collaborate with cross-functional teams to gather requirements, submit change requests, and implement new Workday features.
  • Ensure data accuracy and integrity by running reports, maintaining security groups, and troubleshooting data flows.
  • Develop and deliver training sessions on Workday functionalities and processes, creating training materials to support end-user adoption.
Requirements
  • Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.
  • At least 3 years of experience in Workday HCM, preferably in a Tier 2 support role.
  • Strong knowledge of Workday business processes, security, reporting, and integrations.
  • Excellent communication, interpersonal, and problem-solving skills.
About Our Company

R1 RCM is a leading healthcare technology company dedicated to delivering innovative solutions that improve patient care. We offer a competitive total rewards package, including medical insurance, life insurance, paid time-off benefits, and more.