Learning and Development Support Officer

4 days ago


Taguig, National Capital Region, Philippines MA Financial Group Full time
Job Summary

The Learning and Development Support Officer will play a crucial role in supporting the Finsure Broker Academy, providing assistance with loan processing and other related tasks.

Main Responsibilities
  • Fresh Desk ticket assistance with general enquiries from Finsure Broker Support regarding Academy interviews, MFAA renewal forms, terminations etc.
  • Academy Onboarding - New Broker Academy Broker Checklist to be followed
  • Monthly Mentor Fee Audit
  • Trigger Compliance Audit pending Academy Broker Graduation / removal from File review task / Change of Mentor tiers / File investigation.
  • Update of outdated Learning Materials including Powerpoints, logos & dates etc.
  • Train other staff in the Philippines & Australia on the use of our proprietary software platform Infynity
  • Other tasks, as assigned by People Leader of the team or by the Head of People & Development at Finsure
Requirements
  • Medium level experience with use in spreadsheets
  • Ability to quickly form relationships with new members
  • Meeting of required processing timeframes as advised by your Management
  • Ability to work in a fast-paced environment
  • Ability to time-manage
  • Attention to detail with a high level of accuracy
  • At least 2 years of working experience in related field is required for this position
  • Ability to move between departments as required by the business


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