Multichannel Client Services Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱300,000 - ₱450,000
Job Description

The primary function of an Operations Generalist is to deliver exceptional service support across multiple clients through various communication channels. This involves ensuring seamless customer interactions and efficient resolution of technical and operational inquiries.

Key Responsibilities:
  • Client Service Coordination: Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions and service requests.
  • Customer Support: Provide exceptional customer service through various channels, including email, chat, and phone support.
  • Inquiry Resolution: Address customer inquiries and resolve issues promptly and professionally.
  • Administrative Tasks: Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Technical Assistance: Provide basic technical support and troubleshooting to non-technical users.
  • Technical Explanation: Clearly explain technical steps and terminology in a user-friendly manner.
  • Issue Escalation: Escalate complex technical issues to appropriate teams as needed.

The ideal candidate will possess proven experience in a customer service or support role, excellent communication skills, strong problem-solving abilities, and basic technical aptitude. They should also be proficient in using various communication and productivity tools.

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