Senior Customer Experience Specialist

1 week ago


Hagonoy, Central Luzon, Philippines beBeeCustomerSupport Full time $90,000 - $120,000
Customer Support Expert Role

This senior position focuses on delivering exceptional customer support experiences to clients and partners, driving business growth through high-quality interactions.

Main Responsibilities
  • Develop customer-centric policies, procedures, and standards aligned with business objectives and client expectations.
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
  • Collaborate cross-functionally with product, engineering, sales, and operations teams to resolve customer pain points and enhance the platform experience.
  • Establish a feedback loop between customer support and product development to improve feature development and usability.
Requirements
  • Minimum 6 years of customer service experience in a tech or SaaS company, including at least 2 years in a managerial or team lead role.
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment.


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