Delivering Exceptional Customer Experiences
1 week ago
We are seeking a dedicated and skilled Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, the ability to work independently, and a passion for delivering exceptional customer experiences.
Key Responsibilities:- Provide timely and professional support to clients' customers via multiple communication channels.
- Assist with resolving common issues, including booking modifications and refund requests.
- Review and process pet sitter applications to ensure all details and verification requirements are complete.
- Escalate high-priority or sensitive issues to senior agents or managers when necessary.
- Ensure all actions are properly documented and compliant with internal guidelines and workflows.
- At least 2+ years of experience in a Customer Support role handling phone, email, and chat inquiries.
- Ideal candidates will have worked in an Australian company and understand the local market.
- Experience in a startup environment is highly valued.
- A love for pets is essential, as it helps understand and communicate effectively with users who share this passion.
- Ability to work from home permanently is required.
- A competitive rewards package, including above-market compensation, healthcare coverage, paid time-off, group life insurance, and performance bonuses.
- A collaborative spirit: participate in company-sponsored events and activities.
- Work-life harmony: flexible work arrangements to suit individual needs.
- Career growth opportunities through continuous learning and advancement.
- Inclusive teamwork: celebrate diversity and foster an inclusive culture.
We strive to create an inclusive environment where everyone feels valued and respected. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
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