Renewal Manager

2 days ago


Paranaque City, Calabarzon, Philippines beBeeExpert Full time $100,000 - $150,000
Account Growth Specialist

The Account Growth Specialist is responsible for the daily management of customer accounts, focusing on recurring revenue and software asset optimization. This role involves developing strategic relationships to promote retention and loyalty.

Key Responsibilities:
  • Be a licensing expert and understand all owned assets within a given account.
  • Have a strong understanding of complex software pricing strategies.
  • Understand Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
  • Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers.
  • Work closely with customers during the renewal process for optimal retention.
  • Direct relationship with sales teams to drive expansions.
  • Review client requests with technical support, product management, and regional sales teams and escalate as necessary.
  • Identify at-risk accounts and take appropriate action or escalate as needed.
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
  • Proactively start the procurement/renewal process three months prior to the renewal date to ensure timely renewals.


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