Senior Operations Analyst
6 days ago
Senior Operations Analyst - Customer Service:
We are seeking a highly skilled Senior Operations Analyst - Customer Service to join our team at Amazon. As a key member of our operations team, you will be responsible for ensuring multiple customer service sites meet service levels by planning and managing workflow across the network.
The ideal candidate will have a strong background in workforce management, with expertise in forecasting, scheduling, and real-time management. You will work closely with operational teams to identify opportunities for improvement and develop solutions to optimize workforce utilization and service levels.
Responsibilities:
- Plan and manage workflow across multiple customer service sites to ensure service levels are met
- Develop and implement strategies to optimize workforce utilization and improve service levels
- Work closely with operational teams to identify opportunities for improvement and develop solutions
- Collaborate with stakeholders to ensure alignment on workforce management goals and objectives
Requirements:
- Bachelor's degree in a relevant field
- At least 3 years of experience in workforce management, with expertise in forecasting, scheduling, and real-time management
- Strong analytical skills, with ability to collect and analyze data to inform decision-making
- Excellent communication and interpersonal skills, with ability to work effectively with stakeholders at all levels
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