Customer-Focused Technical Support Representative

2 days ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Opportunity

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients.

We are seeking skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for various industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Stay up-to-date on products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions

Requirements:

  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits:

  • Competitive compensation package
  • Comprehensive benefits program
  • Opportunities for growth and development
  • Supportive work environment
Compensation Details

A competitive salary range of ₱100,000 - ₱120,000 per year, depending on experience. We also offer a variety of incentives to support and reward team members.

Equal Opportunity Employer

We are committed to creating an inclusive work environment where everyone feels valued and respected.

Why Work at MCI?

MCI values its employees and provides opportunities for growth and development. We offer a competitive compensation package, comprehensive benefits program, and supportive work environment.

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