Operations Technical Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeAutomation Full time $100,000 - $120,000
Technical Operations Role

This is a hands-on position with executive support responsibilities. You will design and run the operational backbone of our organization, automate away inefficiency, and own tasks from request to verified outcome.

You'll partner closely with engineering and leadership, using AI tools and modern ops software to keep work organized, observable, and moving. Traditional assistant work (including phone calls) is part of the job, but the core value is systems, automation, and relentless follow-through.

Main Responsibilities
  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions. Maintain a centralized source of truth for assignments, deadlines, and statuses.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Proactive Risk Management: Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track. Use pre-reads and reminders to align teams with deadlines.
  • Receipt & Expense Pipeline: Develop a system for receipts, ensuring accurate categorization and reconciliation. Provide weekly reports and flag discrepancies.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks. Ensure automation reliability with logs and alerts.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps. Keep documentation and project boards up-to-date.
  • AI-Accelerated Execution: Use AI tools (e.g., ChatGPT/Claude) for drafting communications, SOPs, and summaries. Maintain prompt templates and verify outputs for accuracy.
  • Documentation & Runbooks: Structure Notion spaces and write SOPs. Keep operational documentation organized and regularly updated.
Tools & Communication Channels:

Productivity & Collaboration:

  • Notion
  • Airtable
  • Slack
  • Google Workspace

Automation & Integration:

  • Zapier
  • n8n

Required Skills & Qualifications:

  • APIs/webhooks
  • OAuth basics
  • Lightweight scripting (JavaScript/TypeScript or Python)

Benefits:

This role offers the opportunity to work with cutting-edge technology and make a significant impact on our organization's operations. If you are passionate about automation, innovation, and teamwork, we encourage you to apply.

About This Role

This technical operations role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities. The ideal candidate will be proactive, adaptable, and committed to delivering high-quality results.

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