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Shared Services Operations Specialist
2 weeks ago
Pioneer Your Insurance seeks an experienced Shared Services Operations Specialist to join our team. As a key player in driving operational excellence, this role is responsible for collaborating with Department Heads and Section Heads in developing business processes and guidelines that align with the company's objectives.
Responsibilities:
- Client Experience Management:
Elevate client satisfaction by ensuring seamless interactions and building strong relationships with clients. Foster open communication channels to meet client needs.
Project Management:
- Leverage expertise to manage projects efficiently, from initiation to closure, while maintaining adherence to Quality standards and Project Management guidelines.
- Collaborate with cross-functional teams to drive project success and ensure alignment with organizational objectives.
- Apply analytical skills to identify opportunities for process improvement and implement changes that enhance efficiency and effectiveness.
Requirements:
- Bachelor's degree in Industrial Engineering or a related field.
- A minimum of three years of experience in systems analysis, documentation, and project management, preferably with Lean Six Sigma Certification.
- Strong technical competencies, including:
- Project Management
- Stakeholder Management
- Business Process Reengineering
- Systems Thinking
- Advanced Process Mapping Tools Proficiency
We are looking for an individual with exceptional problem-solving skills, who can effectively communicate complex ideas and collaborate with various stakeholders to achieve operational excellence.
