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Success Experience Manager
1 week ago
In this role, you will be responsible for creating a positive customer support experience, building strong relationships with our members, and ensuring timely resolution or escalation of requests. This is an exciting opportunity to join a dynamic team that values professionalism, teamwork, and continuous improvement.
Responsibilities- Follow up with other support staff involved in resolution to ensure satisfactory outcomes.
- Achieve or exceed required team KPI goals, contributing to the department's overall success.
- Support team leads/managers with administrative tasks, including Reputation Management.
- Coordinate escalations and communicate urgent issues promptly.
- Ensure adherence to established response times, maintaining high levels of customer service.
