Client Success Strategist

7 days ago


Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time

**Job Role**

Client Success Manager

We are looking for a highly motivated and experienced Client Success Manager to join our team at Datamatics Careers- Philippines. In this role, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and driving business growth.

The successful candidate will have a strong background in client-facing roles, with expertise in account management, sales, and relationship building.

In this role, you will be responsible for:

  • Building and maintaining strong relationships with existing clients;
  • Identifying new business opportunities and developing proposals;
  • Collaborating with cross-functional teams to deliver high-quality services;
  • Providing exceptional customer service and support;
  • Conducting regular reviews to measure client satisfaction and identify areas for improvement;
  • Developing and executing plans to increase revenue and expand client relationships;
  • Staying up-to-date with industry trends and emerging best practices;
  • Maintaining accurate records and reporting on client interactions;
  • Providing training and coaching to team members on client-related matters;

Requirements**

  • Experience in client-facing roles;
  • Strong analytical and problem-solving skills;
  • Excellent communication and interpersonal skills;
  • Knowledgeable in process and client management;
  • Proficient in MS Office and relevant software applications;

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