
Medical Services Coordinator
1 day ago
This role is ideal for professionals seeking a challenging and rewarding career in the medical field.
Job Responsibilities:- Respond to medical services calls and emails from senior management, pilots, cabin crew members, and their dependents in a timely manner.
- Manage medical and dental bookings by adhering to administrative processes and GCAA requirements for licensed flying crew.
- Maintain confidentiality of medical records.
- Handle emergency calls on the Medical Hotline and provide triage and appointment booking support as necessary.
- Triage and handle cases from the Medical Advise line as required.
- Meet individual Key Performance Indicators (KPIs) to ensure Service Levels are met.
- Provide customers with accurate product and service information to maintain quality service provision.
- Identify and escalate priority issues to a Team Leader when necessary to uphold quality of service.
- Work on multiple accounts simultaneously to enhance productivity.
- Achieve or surpass a set call Quality score on a weekly and monthly basis.
- Stay knowledgeable on account subjects, including Standard Operating Procedures and Work Instructions.
- Initiative & Commitment to Achieve
- Organising for Results
- Team Work
- Problem solving and critical thinking skills
- Focus on quality and efficiency with attention to detail.
- Bias for action, versatility, and adaptability with a results-oriented approach.
- Excellent written and communication skills
- Exceptional customer service skills
- Detailed instructions provided to clients
- Understanding of Middle East culture is crucial
- Effective communication with colleagues and peers from other departments
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Assistant Nurse Manager
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Medical Associate
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Efficient Accommodation Coordinator
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